The Convenience Revolution

Customer service is an expectation, not an option. So, if your competition is an excellent customer service experience, how can you stand out? How can you win?

Whether you're trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of an amazing customer experience.

Join IMTS's resident Marketing Gunslinger, Steve Miller, as he welcomes back a popular guest, Shep Hyken. They will discuss Shep's latest book, “The Convenience Revolution,” and how it can reward you with more sales, higher customer loyalty, and more referrals.

Shep Hyken is a customer service and experience expert at Shepard Presentations. He keynoted the 2016 IMTS Exhibitor Workshop and is a New York Times and Wall Street Journal bestselling author. Shep has also been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.